Frequently Asked Questions

Balisima accepts American Express, Mastercard, and Visa.

 

Please note that prices are listed in Singapore dollars (SGD). For customers using a different currency, the amount charged will be based on the conversion fees and rates of your selected payment method.

 

Our online store offers support for multiple currencies. Please keep in mind that the prices displayed are only estimates, and the final charges will depend on the conversion rates and fees associated with your chosen payment method.

Your support is greatly appreciated!  Please note, for orders received on Saturday Sunday or Public Holidays (Singapore) will be processed on the next business day.

 

All Balisima products are shipped from Singapore by reliable local couriers. Tracking numbers will always be provided.

 

Domestic orders usually take 3 to 5 business days. International orders will depend on the destination. Estimates will be provided by the couriers directly.

Please be aware that exchanges, refunds, or returns are only offered for items with production faults. To initiate a return, kindly provide proof of purchase. Items must be returned in their original condition and packaging within 14 business days of delivery. Customers are responsible for shipping costs for exchanges and returns, and a small restocking fee may be applicable.

Once we transfer an order to the designated shipping carrier, we are not responsible for any delays, losses or damage that may occur.

 

We do not assume responsibility for packages sent to incorrectly entered addresses during checkout, as we are unable to redirect shipments once carriers have picked them up.

 

If your package is returned to us as undeliverable, we will reach out to you for an address correction. Any additional shipping costs incurred will be invoiced accordingly.

We are open to partnership opportunities and welcome inquiries. Please feel free to reach out to us if you are interested in stocking our merchandise in your boutique or placing wholesale orders. We are happy to provide information on pricing, quantity, and shipping options.

 

CUSTOMIZATION 

If you're looking to add a personal touch to your products, our customisation services allow you to create unique and personalised items that are perfect for gifts, corporate events, or special occasions.

 

Whether you want to add a name, logo, or special message, our team of experts can help bring your vision to life. In addition, we offer bulk ordering options for larger quantities, making it easy to order for your business, organization, or event. You can read more on our customs order page

 

Contact us today to start creating your custom items! 

Each and every one of our products is lovingly handmade by skilled artisans who pay meticulous attention to detail. Unless stated otherwise, all out products are 100% authentic, genuine python skin leather that is carefully selected and imported in accordance with international laws and regulations set forth by the Convention on International Trade of Endangered Species (CITES).